Effective Date: 23/05/2023

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Thank you for selecting INTERIOR ON for your virtual interior design service. We appreciate the opportunity to collaborate with you in crafting a space that perfectly mirrors your lifestyle and preferences. This document outlines our Terms of Service, elucidating how we manage your information, adherence to our design process, and INTERIOR ON marketing. By availing our services, you agree to the following:

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Compliance with our Design Process:

By choosing our services at INTERIOR ON, you agree to adhere to our virtual design process. This process involves furnishing us with necessary information about your lifestyle and space, enabling us to design your space to the best of our abilities. We kindly request you to respond promptly to our information requests to ensure a seamless design experience.

Unfortunately, if we do not receive a response within three months of our initial information request, we may regrettably have to cancel your order without a refund. Before taking such action, we will make five attempts to contact you via the email address you provided at the time of purchase. We understand that our emails may occasionally land in your spam folder, so please check all folders for our messages, especially if you haven't heard from us within two business days of your purchase.

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Important Notice Regarding Design Delays:

Our services and pricing may evolve; thus, all our services have a validity period of six months from the date of purchase. After this period, the pricing and availability of our services may change.

With this in mind, we want to inform you of our policy regarding design delays and appointment rescheduling. If, after six months following your purchase, you have been unable to finalise the design or reschedule your appointment, we regret to inform you that your order will be cancelled, and your refund will be forfeited.

Our team at INTERIOR ON is committed to delivering high-quality, personalised designs to our clients. To maintain efficiency and ensure timely project completion, we must adhere to this policy. We appreciate your understanding in this matter.

If you encounter unexpected delays or difficulties preventing you from finalising the design or attending your appointment within the given timeframe, we encourage you to reach out to us immediately. Our team will be happy to assist you and explore potential solutions.

We acknowledge that each situation is unique, and we value open communication with our customers. Therefore, if you face challenges causing delays in the design process or appointment scheduling, please do not hesitate to contact us. We are committed to finding alternative arrangements wherever possible.

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At INTERIOR ON, our goal is to offer outstanding customer service and deliver beautiful interior designs tailored to your needs. We sincerely hope you will actively participate in the design process by promptly providing the necessary information. For any questions or concerns regarding our virtual design process or any other aspect of our services, feel free to contact our administration team. Thank you for your understanding and cooperation.

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Customer Service Policy:

At INTERIOR ON, we aim to provide exceptional service to all our clients, fostering a welcoming and respectful environment for collaboration and creative expression. We appreciate the diverse personalities and design tastes of our clients, recognising that everyone brings unique perspectives to the table.

We strongly believe in the importance of respect and understanding between our design staff and clients. We reserve the right to deny service to anyone who fails to comply with our standard operating procedures or acts disrespectfully towards our team. Our priority is to nurture a positive and productive working relationship where every individual feels valued and heard.

While we strive to make our clients feel like family, it is essential to acknowledge our shared humanity and treat each other with respect. We understand that misunderstandings can occur, but we are committed to working through any issues that arise before considering the termination of our contract.

Our team will make every effort to address concerns or conflicts thoroughly and constructively. We believe in open communication, active listening, and finding solutions that meet our clients' needs and expectations, providing the highest level of satisfaction throughout the design process.

We are passionate about delivering exceptional results and creating spaces that reflect our clients' personalities and aspirations. We greatly value the opportunity to collaborate with individuals seeking our services and are confident that, by embracing respect and understanding, we can achieve remarkable outcomes together. We look forward to working harmoniously with you.

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Privacy and Confidentiality:

At INTERIOR ON, we prioritise your privacy and strive to maintain the confidentiality of your personal information. We are committed to safeguarding your privacy and will not utilise or sell your personal information to any third parties outside of INTERIOR ON. We will only collect and use your information as necessary to fulfil our contractual obligations to you.

Use of Designs for Marketing Purposes:

We may use images of your designed space for marketing purposes. This may include showcasing your design on Alex’s social media channels and/or website. We understand that your privacy is important, and we assure you that we do not disclose any personal information such as names, locations, or pictures of clients, ensuring your anonymity.

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Before and After Images:

When you purchase our services, you acknowledge and agree that we may use a before image of your space alongside the after images for marketing purposes. This allows us to showcase the transformation achieved through our services and demonstrate the quality of our work to potential clients.

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Importance of Marketing for Small Business Survival:

As a small business, we heavily rely on online and social media marketing to promote our services and attract new clients. Sharing completed projects and client designs is crucial for our survival and growth. By agreeing to our Terms of Service, you support our ability to reach a wider audience and continue providing exceptional interior design solutions.

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Publishing Option:

We understand that not everyone may wish to have their designed space or before image used for marketing purposes. If you prefer that your designs remain private and not be utilised in our marketing efforts, please inform us at the time of purchase or by contacting our administration. We will ensure your request is respected, and your designs remain strictly confidential.

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Changes to the Terms of Service:

We may update this Terms of Service document from time to time to reflect changes in our business practices or legal requirements. We recommend reviewing this document periodically to stay informed about any modifications. Your continued use of our services after any revisions indicates your acceptance of the revised Terms.

For any concerns or questions about our Terms of Service or privacy practices, please contact our administration team. Thank you for choosing INTERIOR ON, and we look forward to providing you with exceptional virtual interior design services.